Terms & Conditions

You can browse our site Vakasion.com and add any activities you wish to book into the shopping cart. After you are finished with your selection, go to “checkout” and you will be asked to fill in your personal information in order to complete the order. You are advised to check the details and total amount of your order before you proceed to your payment. All orders are subjected to availability and confirmation. By completing your order, you have expressed your agreement in making a purchase according to our Terms. We accept credit card payments and local bank transfer. We accept Visa and MasterCard. All transactions are charged in Indonesian Rupiah (IDR). International credit card holder will be charged based on your respective credit card company’s policy and conversion rate. Payment will be listed as “Vakasion.com” on your credit card statement. After you have placed an order, you will receive an acknowledgement email from us. This is to indicate that we have received your order, but it does not stipulate that a contract exist between us yet. We will send you another confirmation email/e-voucher, which constitute the finalization of your order, and hence a sales contract between us, within the next 24 hours. We have included this term in the case that there is an error in the price or availability of the services that you have booked. In such event, we will contact you with the correct information immediately, and you may have the option to revise your order. Once you received your confirmation email/e-voucher, we strongly suggest you to carefully read the information provided. In the case where you did not receive your confirmation letter/e-voucher, you must notify us at least 72 hours before the date of departure. We are not liable for any problem that may arise out of the failure to receive your confirmation email/e-voucher. Price quotations are subjected to change without notice. Tips/gratuities, baggage or personal insurance, beverages or food not described in the product description and all other purchases of personal nature, are not included. You understand and agree to the responsibility of printing out your confirmation email/e-voucher as a proof of purchase and present it to the tour operator on the day of departure. All personal details you provide to us should be true and accurate. Request for modification/amendments must be sent by email to us.